This Privacy Policy explains how Cycle Haven handles personal data in connection with its bicycle repair workshop services and website use.
We use personal data to respond to service inquiries, schedule and manage bicycle intake, carry out inspections, prepare quotes, obtain approval for additional work, perform repairs and adjustments, complete quality checks, provide collection summaries, process payments, maintain business records, improve website reliability, and meet legal obligations.
We may share personal data with payment processors, communication providers, website hosting or technical support services, and other vendors that help us operate the business. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, regulators, or other parties when required by law, court order, or lawful request. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of the business, customers, or others.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. Where consent is used as a basis for processing, it may be withdrawn for future processing.
To protect privacy, we may ask for information needed to verify a request and to locate the relevant records. If a request cannot be fully granted, we will explain the reason where required by law.
Service records, communication logs, and transaction-related information are retained for a period that reflects operational needs, dispute handling, accounting, and legal compliance. When data is no longer required, it is deleted, anonymized, or otherwise managed in a secure manner.
When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect contact details, service inquiry information, bicycle intake details, inspection notes, quote and approval records, booking preferences, payment-related records, and communications sent to us. We may also collect limited technical data such as device, browser, and usage information when the website is visited.
We receive data directly from users through booking, contact, and service request channels, including phone, email, contact forms, and workshop visits. We also generate records during intake, inspection, repair, quality check, collection, and service summary steps, and we may obtain technical data from the website and connected systems.
We may use essential cookies to support site functions, preference cookies to remember basic settings, and analytics cookies to understand how the website is used. Cookies may be session-based or persistent, depending on their purpose and the settings of the browser or device.
Users may block or delete cookies through browser controls, and some browsers allow preferences to be set for certain cookie categories. If cookies are disabled, parts of the website may not function as intended, especially features that rely on session management or basic analytics.
Use the contact details below for questions about this policy or the handling of personal data.
